Privacy policy

Privacy Policy

Last updated: 11 February 2026

LUMIÉREX LTD (“LUMIÉREX”, “we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are (Data Controller)

LUMIÉREX LTD (Company No. 16079616) is the data controller responsible for your personal information.

Registered Office:
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom

Email: info@lumierex-official.co.uk
Phone: +44 7833 844 550

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you.

Depending on how you interact with us, we may collect:

  • Contact details (name, email address, phone number, billing and shipping address)

  • Order and transaction details

  • Payment confirmation information (we do not store full card numbers)

  • Account information (if created)

  • Communications with us

  • Device and usage data (IP address, browser type, pages viewed, timestamps)

  • Marketing preferences

How We Collect Information

We collect information:

  • Directly from you (when placing an order, creating an account, contacting us)

  • Automatically via cookies and similar technologies

  • From service providers (e.g., payment processors, Shopify)

How We Use Your Information (Lawful Bases)

We process personal data under the UK GDPR on the following lawful bases:

  • Contract – to process orders, payments, deliveries and returns

  • Legitimate Interests – to improve our services and prevent fraud

  • Legal Obligation – for tax, accounting and regulatory compliance

  • Consent – for marketing communications and certain cookies

We use your information to:

  • Fulfil and manage orders

  • Provide customer support

  • Improve website functionality

  • Send marketing communications (if you opt in)

  • Prevent fraud and ensure security

You may unsubscribe from marketing at any time.

Cookies & Analytics

We use cookies and similar technologies to:

  • Operate our website and checkout

  • Remember your cart and preferences

  • Analyse website performance

  • Deliver relevant advertising

You may manage cookie preferences through your browser settings and our cookie banner.

Sharing of Information

We may share your information with:

  • Shopify (our ecommerce platform)

  • Payment providers

  • Delivery partners

  • IT and cloud service providers

  • Marketing and analytics partners (where permitted)

We do not sell your personal information.

International Transfers

Some service providers (including Shopify) may process data outside the UK.
Where required, we rely on appropriate safeguards such as the UK International Data Transfer Addendum or transfers to countries recognised as providing adequate protection.

Data Retention

We retain personal information only as long as necessary, including:

  • Order records: up to 6 years (for tax/legal purposes)

  • Customer communications: typically up to 2 years

  • Marketing data: until you unsubscribe

  • Account data: while your account remains active

Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Object to processing

  • Restrict processing

  • Withdraw consent (where applicable)

To exercise your rights, contact us at:
info@lumierex-official.co.uk

We may need to verify your identity before processing your request.

UK residents also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/

Children’s Data

Our Services are not directed at children under 13. We do not knowingly collect personal data from children.

Security

We implement appropriate technical and organisational measures to protect your information. However, no online system is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your data, please contact:

LUMIÉREX LTD
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom

Email: info@lumierex-official.co.uk
Phone: +44 7833 844 550