Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

We begin processing orders as quickly as possible to ensure fast dispatch.

For this reason, we are unfortunately unable to guarantee changes or cancellations once an order has been placed.

If you need to amend your order, please contact us immediately at info@lumierex-official.co.uk and we will do our best to assist before the order is dispatched.

We kindly recommend reviewing your order details carefully before completing your purchase.

You can enter your discount code at checkout.

Simply add your items to the cart, proceed to checkout, and enter the code in the “Discount code” field.

The discount will be applied automatically before you complete your purchase.

Please ensure the code is entered exactly as provided, as discount codes are case-sensitive.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.